By making a purchase with us, you agree to be bound by the following Refund Policy; ideally, you should read it in its entirety before submitting an order.

Last update: August 11, 2020

GENERAL CONDITIONS

Below are some of the most commonly used reasons for claiming refunds. It is important that you read and review this agreement to ensure that you are familiar with and accept it in its entirety before placing an order with us. If you are certain that your claim qualifies for a refund or if you have questions about our return policies, please contact us to discuss the details of your claim and discuss your request.

1. We guarantee total satisfaction or your money back.

2. We will deliver the purchased service to your complete satisfaction. In case you have not received it correctly or completely, we invite you to inform us what would be the missing complement or in your case we will refund you the corresponding economic proportion.

3. Our customers have up to 60 days to inform us of any clarification or disagreement about the purchased service.

4. The period described above does not contravene the warranty of the service purchased, which is 30 days.

5. All our staff is fully trained to clarify and/or solve your operation problems.

6. Our portal has the possibility to refund your money immediately in case you are not satisfied.

7. If you have any doubts about your transaction, before asking your bank for any clarification or reimbursement, we invite you to contact us.

8. Finally, we commit ourselves to refund your money immediately after your claim on our website.

9. For the above points we invite you to contact our customer service areas, through our different channels.

About changes to your order

At any time before you have received our services, you may contact us to request changes. By this we mean both inclusion and deletion or amount of service. Once we have begun providing the service, we generally cannot make changes; however, we will do our best to accommodate your request if you ask us to do so and review whether changes can be made.

About cancellations of your order

You, as a client, can at any time demand the cancellation of your service, while you are still in the development period and before your project is completed. Our team in charge will determine on a pro-rata basis, the refund of your service, depending on the amount of work the freelancer in charge has done on your assignment; For example; You have made a request for a starter package, where the total of your project is $1494.00 and you request cancellation before the total project is cancelled. In this hypothetical case, the freelancer has worked 50% of the requested development, then, he will receive a refund of $747.00, which corresponds to the remaining 50% to be developed. That is to say, it will be possible to reimburse the total of your investment, only if the project has not started. Otherwise, only the percentage of money corresponding to the proportion of the work that our professional has not developed will be reimbursed.

In the event that our professional in charge of your project has completely finished the assigned work, there will be no refund of your money, only for added services such as prepaid campaigns that have not been performed, among others.

About delivery times

We give an estimate of the delivery time during the purchase process based on historical order information. This is an estimate of the time it will take from the time we assign your project to a professional, until we deliver it to you. Since the way we work is only with professionals in the assigned areas, the delivery time will be estimated depending on the type of project you hire, and you will be informed before the execution of your request starts, where you will have to give us the approval of the delivery time. The lead time starts counting once the project is assigned to a professional, as delays may occur during the underlying processing of the order. For example, if the necessary information for the basic development of an application, a campaign or a website has not been delivered.

About the quality of our services

We have a team of professionals fully trained to develop any project related to the services we offer. You can always be sure that we will work with you in the most efficient and accurate way possible to ensure that you are satisfied with the services and digital products offered.

If there is a rare case where the digital product delivered does not meet your requirements, your expectations or the quality you desire, we may, at our sole discretion, issue a refund or offer a reproduction of what is required.

About review requests

You can request a review through your order status page within 30 days from the date the project is available to you. Reviews are free of charge as long as the original material is unedited. Changes to original material will be handled on a case-by-case basis. We may be able to edit existing work and charge additionally for services not previously requested, but if the changes are substantial, a complete restructuring of your project may be necessary. The most common revision requests we see are small things like names of people, locations, phone numbers and photographs. When you make your request, we ask for this information and urge you to provide it, as names can be especially easy to confuse. This will significantly reduce the need for revisions and corrections, ensuring that the final project is delivered as quickly as possible.

On acceptance of services

Apart from causes attributable to our professionals, we do not offer refunds for project acceptance problems. It is your sole responsibility as the customer to ensure that we meet your requirements. We strongly recommend that you contact us with a list of your requirements prior to placing your order to ensure that we meet them if you have any doubts.

Contact us

If you have any questions or need more information about our Reseller Program, please contact us at support@mangosmail.com.

Address: Av. Alvaro Obregón # 151, Piso 13, Int. 1301, Col. Roma Norte, C.P. 06700, Alcaldía Cuahutémoc, Mexico City.

Teléfono: +52 1 55 2230-1576 / +1 888 2727 785